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Technical Writer

Riversand Technologies is searching for a Technical Writer to join our Bangalore team.

 

Functional Description of the Role 

 The candidate will be tasked with preparing new content or updating existing content related to Riversand’s products. The day to day responsibility will involve understanding the ever evolving product’s core functionality and its related extensions. The candidate is expected to ensure that all content that is being created/revised adheres to standards set by commonly followed Style Guides. He / she should be extremely good with understanding technical jargons and play a key role in documenting all aspects of a product be it functional, end user facing, or for internal consumption. 

 

Job responsibilities  

 

  • Effectively and pro-actively interpret and act on requirements to determine and provide appropriate content for different audiences. 
  • Prepare technical documentation like implementation guides, user manuals, configuration guides, API guides and other documentation related manuals.
  • Estimate the effort required to complete the request and effectively communicate to the stakeholders.
  • Identify and interview SMEs for particular modules of the product to gather the required information.
  • Ensure that the content is reviewed for technical accuracy by a SME or any other person in the required capacity.
  • Design, and then prepare content that conforms to expected standards.   Proofread, fine-tune, enhance and localize copy as per identified standards of structure, style, diction, and consistency.
  • Develop expertise over time on the core product, different domains that the product caters to, and all the possible extensions that the product might have.

   Essential Knowledge and Skills  

  • Proficient in English vocabulary, grammar, punctuation, and précis-writing.  A flair for recognizing spelling, syntax, word usage and style differences between American and global audiences.
  • Able to research facts and crosscheck for consistency.   Thorough knowledge of MS Word and Madcap Flare tools and working knowledge of the MS Office Suite.
  • Willing to work under stringent timelines and minimal supervision in a high performing work culture.
  • Should be able to estimate level of effort required and plan accordingly to meet timelines.   Willing to work on multiple/diverse assignments simultaneously. 

Essential Behavioral Competencies

  • Employ a problem solving and analytic approach to situations.
  • Should have an eye for detail.
  • Continuously improve upon existing processes and content to achieve the next best standard.  
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